Frequently Asked Questions
Everything you need to know about your Dreame experience.
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location.
Do Dreame products come with a warranty?
Yes, all Dreame electronics include a 12-month limited warranty that covers manufacturing defects and hardware malfunctions under normal use.
What is your return policy for electronics?
We offer a 30-day return policy. Items must be in their original packaging with all accessories included to be eligible for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and select buy-now-pay-later options like Klarna and Affirm.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery.
Are your products compatible with international voltage standards?
Most of our portable electronics are dual-voltage (110V-240V), but we recommend checking the specific product specifications page before purchasing.